How can I pay my library fines and fees online?
The Pay Online button can be found by going to the Catalog and clicking on the "My Library Account" link (Note: you will only see this button if you owe more than $1.00). Once you enter your name and library card number, you have access to several options, including "Pay Online."
What forms of payment are accepted for online payments?
The Library accepts MasterCard, Visa, and Discover cards. We are no longer able to accept payments via PayPal.
Is a service fee charged when paying fines online?
No. Houston Public Library does not add an additional service charge when paying fees online.
Is there a minimum fine amount that can be paid online?
Yes, there is a $1.01 minimum amount for online payment fines. Once in My Library Account (Note: you will not see this button unless you owe more than $1.00), when you click Pay Online, all fines are pre-selected. If you do not wish to pay all of the fines, you can "uncheck" the fines you do not wish to pay at this time and hit recalculate to pay only the checked, selected fines. Each selected fine must be paid in full - you cannot pay a partial amount on a selected fine. Your total of selected fines to pay must be greater than $1.00.
Why do the fines I just paid still appear on the "My Library Account" screen?
You must "refresh" that screen. When you do, it will accurately reflect your payment.
How do I get a receipt when I pay my fines online?
A receipt will be sent automatically to the email address in your Library Account. If the email address is incorrect or missing, you can select “Modify Personal Info” under My Library Account and make that change. A payment receipt also displays online and may be printed. (NOTE: if you are using a computer within an HPL facility, please contact a staff member regarding a print-out of your receipt)
What does the error message below mean?
There is a problem with your patron record - payment not made - please see librarian for assistance.
This indicates the system was unable to access your library card record. Please try again later. If the error message displays after you attempt payment again, contact the Library IT Helpdesk at 832-393-1570. As long as the error message displays, no payment is processed and no fines are cleared.
What happens if I receive a message that the transaction was declined?
Your fines and fees will remain on your account. Click on the VeriSign link for more information on possible reasons why the transaction was declined.