Computer Access by Appointment FAQ

MAKE YOUR PC RESERVATION HERE!

Prior to Your Appointment:
What is Computer Access by Appointment?
Which locations are currently providing public computer access?
What are the hours of service?
How long is my appointment?
Can my 45-minute session be extended?
How do I schedule an appointment to use a library computer?
Is it safe to come into a library to use a computer?
Why do I need to schedule an appointment to use a computer?

During Your Appointment:
I am not good with computers. What if I need help?
Can I bring my children/family with me to my appointment?
Is it possible to print, scan or fax?
May I leave during my appointment and come back?
What if I’m late to my appointment?
I am interviewing for a job. Do you have a space for me to do my interview? 
Can I browse the collection or check out books during my appointment?
Can I bring my own laptop and use the library’s Wi-Fi without an appointment?

What is Computer Access by Appointment?
Computer Access by Appointment allows customers the opportunity to use library computers and printing service at select HPL locations by appointment. Appointments may be made up to 7 days in advance. Sessions are limited to one 45-minute appointment per day.

Which locations are currently providing public computer access?
Beginning March 8, 2021, Computer Access by Appointment will be available at the following locations, with additional sites coming soon:

  • Flores Neighborhood Library
  • Henington-Alief Regional Library
  • Scenic Woods Regional Library
  • Shepard-Acres Homes Neighborhood Library
  • Smith Neighborhood Library
  • Stimley-Blue Ridge Neighborhood Library

What are the hours of service?
Computer Access by Appointment appointments are available during the following hours:

  • Monday 12 PM – 7 PM
  • Tuesday 12PM – 4 PM
  • Wednesday 10 AM – 4 PM
  • Thursday 12 PM – 4 PM
  • Friday 10 AM – 4 PM
  • Saturday 10 AM – 4 PM

Please note: Same-day appointments can be made up to 30 minutes prior to closing.

How long is my appointment?
Each appointment is 45 minutes. Once your session has ended, if you need to schedule another appointment, please speak to the location staff about scheduling another appointment.

Can my 45-minute session be extended?
Because the system is appointment-based, staff are unable to extend sessions at this time. Please be sure to save your work before your session ends.

How do I schedule an appointment to use a library computer?
Appointments may be made up to 7 days in advance. You can schedule your appointment online here. You can also call your local library to schedule your appointment over the phone.

Is it safe to come into a library to use a computer?
Important safety protocols are being implemented to ensure the safety of customers and staff including:

  • Temperature screening for anyone age 2 years and up prior to entering the library.
  • Anyone over the age of 2 years will be required to wear a face covering at all times while in the library.
  • Physical distancing of at least 6 feet between customers and staff must be maintained at all times.
  • Computer keyboards will have a protective plastic covering. Staff will clean keyboards and mice between sessions.

Why do I need to schedule an appointment to use a computer?
In order to maintain physical distancing and limit large gatherings in our buildings, appointments are being implemented. You may be able to make a same-day appointment, depending on availability.

What will I need to schedule an appointment?
Customers will need a library card in order to make their appointment, and will need their card number on the day of their appointment. Customers can use their HPL MY Link card, Learning Link card, and online e-cards. If you do not have a library card, you can sign up for one here. Options to apply by mail or email are also available.

I am not good with computers. What if I need help?
Customers needing computer assistance may bring 1 person with them to help them during their session. For your safety and for the safety of staff, one-on-one computer assistance is not available at this time.

Can I bring my children/family with me to my appointment?
For your safety, and in order to help maintain social distancing, we encourage customers to bring no more than 1 guest with them. Your children are important and we want them to have a rewarding library experience. Children cannot be left unattended and/or unsupervised while in the library, and they may not have access to the children’s area during your appointment.

Is it possible to print, copy, scan or fax?
Your computer access appointment will allow you to use a computer. Printing services are available during your appointment. Credit or debit is recommended or exact change. Please note: if using a card, there is a $1.00 minimum charge, with a $10 temporary hold on your credit card. Printing in black and white is $0.15/page and prints in color are $0.50/page. Location staff do not have change onsite. You may be able to copy or scan during your appointment. Fax services are not available at this time.

May I leave during my appointment and come back?
Appointments are only 45 minutes. The reservation system will automatically cancel any sessions after 30 minutes of inactivity. If you need to reschedule your appointment for a future date, please speak to the location staff or make a future appointment here.

What if I’m late to my appointment?
The reservation system will automatically cancel any appointments not started within 15 minutes of their scheduled time. If needed, please contact the library location to reschedule your appointment or reschedule your appointment here

I am interviewing for a job. Do you have a space for me to do my interview?
Beginning March 8, 2021, Virtual Interview Rooms will be available at select library locations, including:

  • Henington-Alief Regional Library
  • Smith Neighborhood Library
  • Stimley-Blue Ridge Neighborhood Library

Customers conducting virtual interviews may reserve these rooms by calling one of these library locations or by scheduling your appointment through the library’s website. For your safety, no more than 2 people may use the room at a time.  A library card is required to reserve a virtual interview room.

Can I browse or check out books during my computer appointment?
Access to the collection and certain areas of the library is restricted to staff only. Customers will not be able to browse or request materials during their computer appointment. If you have holds available for pickup at the time of your computer appointment, please schedule your HPL TO GO appointment here. Customers will not be able to check out their own holds in person at this time.     

Can I bring my own laptop and use the library’s Wi-Fi without an appointment?
Only customers with existing appointments will be allowed into the building. Library Wi-Fi is available for customers 24/7. The free “HPL Outdoors” Wi-Fi network allows customers to connect to our network from the parking lot at select locations.